VETERINARY SUPPORT

Navigating the tough conversation of pet euthanasia over the phone requires a blend of heart and clarity. This guide walks your team through every step—from starting calls with warmth to discussing delicate details like pre-planning options and sensitive invoice delivery. With tips on active listening, empathetic responses, and avoiding technical jargon, it’s designed to make these conversations as supportive as possible. Plus, thoughtful touches like scheduling invoice delivery for gentler times show pet parents that their feelings are front and center. Let this resource help your staff offer the understanding and guidance pet owners need during these hard moments.